Request a return authorization, ship hardware in for repair, and track every step of the process from intake to bench to return shipment.
Tell us what's broken and the serial.
We approve and email an RMA label.
Pack securely and drop off the unit.
Our bench team diagnoses and repairs.
Unit is tested, shipped back to you.
We'll review within one business day and email a prepaid shipping label.
Enter the RMA number we emailed you.
Hardware defects in materials and workmanship on all Helm, Polaris, and Bridge units.
We provide prepaid return labels on all in-warranty RMAs in the continental US.
Most repairs ship back within seven business days of bench arrival.
Liquid damage, physical impact, modifications, and out-of-warranty units (quote on receipt).
Open a support ticket first—we can often diagnose remotely and save you the shipping time.
Open a support ticket